Frequently Asked Questions
Everything you need to know about your fitness gear and orders.
What is your return policy for running shoes?
We offer a 30-day return policy for all footwear. Items must be in their original packaging, unworn, and in a resalable condition to qualify for a full refund.
How long does domestic shipping take?
Standard domestic shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear sooner.
Are your products authentic?
Yes, Start Fitness is an authorized retailer for all brands we carry, including Adidas, Nike, and Asics, ensuring 100% product authenticity.
Do you offer international delivery?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and interest-free installment plans through Klarna for eligible orders.